Terms and Conditions
Last updated: 30 September 2025
Important consumer information (Ireland/UK): Our courses are supplied immediately after payment as digital content. By completing your purchase, you expressly request immediate access and acknowledge that you will lose your 14‑day right to cancel once access begins. If you do not agree to this waiver, do not complete the purchase
1. Who we are
Company: [Education Elephant Ltd] ("we", "us", "our")
Registered office: 16 Greenmount Office park, Harolds Cross, Dulin 6W, Ireland
Contact: [[email protected]] / +353 1 6674174
Website: https://educationelephant.ie (the "Site")
Platform: We deliver courses via [Teachable/our learning platform] (the "Platform").
2. How these Terms work
By creating an account, placing an order, or accessing any course, you agree to these Terms and our Privacy Policy. If you do not agree, do not purchase or access the course. We may update these Terms from time to time; the version in force when you order will apply to your purchase.
3. Definitions
- Course: any on‑demand videos, readings, quizzes, assignments, downloadable materials and/or live sessions we provide.
- Digital Content: course materials supplied in non-tangible form (e.g., streaming videos, PDFs).
- Services: live/cohort sessions, webinars, tutoring, mentoring, marking/feedback, or similar support.
- Consumer: an individual acting wholly or mainly outside their trade, business or profession.
- Cooling-off Period: 14 calendar days after the contract is concluded (the date of your order/checkout).
4. Eligibility & account
You must be 18+ to purchase. Keep your login details secure and do not share them. You are responsible for all activity on your account. We may suspend or terminate accounts for breach of these Terms or unlawful use.
5. Pricing, taxes & promotions
Prices are shown on the checkout page and include/exclude taxes as stated. We may run time‑limited discounts. Obvious pricing errors are not binding. Where applicable, VAT is charged at the rate in force at the time of purchase.
6. Orders & contract formation
Your order is an offer to buy. The contract is formed when we email your order confirmation. All courses are supplied with immediate access. By clicking the final Pay/Complete Purchase button you (a) request immediate access and (b) acknowledge that you will lose your 14‑day right to cancel once access begins. Access begins immediately after successful payment when your course area is unlocked. We record your consent and the timestamp of access commencement.
7. Cooling‑off rights for consumers (Ireland/UK)
7.1 Immediate‑access model (Digital Content)
- Our courses are delivered as digital content with immediate access after payment. You expressly request immediate access and acknowledge loss of the 14‑day cancellation right once access begins by completing checkout.
- Effect of immediate access: As soon as we unlock your course area (or otherwise make the digital content available to stream/download), your change‑of‑mind right to cancel under the cooling‑off rules ends and no refund is due. Your statutory rights for faulty or misdescribed content remain unaffected (see 7.3).
- If you do not agree to waive the cooling‑off right, please do not complete the purchase.
7.2 Services started during the Cooling‑off Period (live/cohort/tutor support)
- If your Course includes Services that start within 14 days, you agree that these Services may begin immediately at your request. If you later cancel within 14 days, we may deduct a proportionate amount for Services already provided up to your cancellation notice. Any balance will be refunded.
7.3 Faulty or misdescribed content
Your statutory rights regarding faulty or misdescribed Digital Content/Services are not affected by the waiver. If the course is not of satisfactory quality, not as described, or not fit for purpose, contact us for repair, replacement or refund as appropriate.
7.4 How to cancel where allowed (Services within 14 days)
To cancel Services within the Cooling‑off Period, tell us clearly before the 14 days expire. You may contact [[email protected] with your request.. Refunds (less any proportionate deduction) will be made within 14 days to your original payment method.
8. Access, availability & technical requirements
We aim to provide 24/7 access except for planned maintenance or events outside our control. You are responsible for suitable internet access, a compatible device, and any software required. We may make non‑material changes (e.g., update videos or readings) to keep content current.
9. Licence and acceptable use
On payment, we grant you a personal, non‑transferable, non‑exclusive licence to access the Course for your own learning during the access period stated at purchase. You must not: copy, record, download (except permitted resources), share, resell, publicly display, or otherwise exploit the Course or Platform; circumvent security; or assist others to do so.
10. Assessments, certificates & completion
Where provided, quizzes and assignments are for educational purposes. Certificates indicate completion/participation and do not confer a regulated qualification unless expressly stated. We may require minimum progress or quiz scores to issue a certificate.
11. Intellectual property
All Course and Platform content (including text, graphics, videos, logos, and trademarks) is owned by us or our licensors. Except for the licence granted in Clause 9, we do not transfer any intellectual property rights to you.
12. Data protection & privacy
We process personal data in accordance with our Privacy Policy. Where you upload third‑party data (e.g., student work), you confirm you have a lawful basis to do so and will not upload sensitive personal data without permission. We may use anonymised/aggregated data to improve our courses and services.
13. Business Customers
If you purchase on behalf of a school, college, university or company, you confirm you have authority to bind the organisation. Consumer statutory cooling‑off rights generally do not apply to business‑to‑business contracts. Access licences are organisation‑specific and may not be shared beyond your authorised users.
14. Prohibited conduct
You must not use the Course or Platform to: infringe rights; harass or harm others; introduce malware; scrape or systematically download content; or cheat on assessments. We may suspend or terminate access for serious or repeated breaches.
15. Changes to courses & services
We may make reasonable changes to improve pedagogy, accuracy, or compliance. If we withdraw a course you have already purchased, we will provide a suitable alternative or a pro‑rata refund for the remaining access period.
16. Disclaimers
Courses are educational in nature and do not constitute legal, medical, or professional advice. Outcomes (e.g., examination arrangements, job performance) depend on factors outside our control. We do not guarantee that completing a Course will achieve any particular result unless expressly stated.
17. Our liability to consumers
We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, or any matter that cannot be excluded by law. Otherwise, we are liable only for loss or damage that is foreseeable and caused by our breach of these Terms or our failure to use reasonable care and skill. We are not liable for business losses. For paid Courses, our aggregate liability is capped at the amount you paid for the Course giving rise to the claim in the 12 months before the claim.
18. Events outside our control
We are not responsible for delays or failure to perform due to events outside our reasonable control. If such an event affects your access for more than 30 days, you may contact us to end the contract and receive a pro‑rata refund for any period not provided.
19. Suspension & termination
We may suspend or terminate access if you materially breach these Terms, fail to pay, or misuse the Platform. If we terminate for breach, refunds are not due. If we terminate for our convenience, we will provide a pro‑rata refund for the remaining access period.
20. Governing law & jurisdiction
If you reside in Ireland, Irish law applies and the Irish courts have jurisdiction. If you reside in the UK, the laws of England & Wales apply and the courts of England & Wales have jurisdiction. Mandatory consumer protections of your home country still apply.
21. Complaints & alternative dispute resolution (ADR)
Please contact us first at [[email protected]]. If we cannot resolve your complaint, you may refer it to an ADR body or, for EU consumers, use the European Commission’s ODR platform.
22. Contact us
Questions about these Terms? Email [[email protected]]